Gov. David Ige today said the state launched a new virtual unemployment insurance call center that started today to handle the backlog in jobless claims.
Ige said today $4.9 million in federal coronavirus relief funds have been allocated to staff the 200-person call center to answer all types of claimant questions.
An antiquated computer system hamstrung the department and forced some unemployment claimants into a frustrating filing process, with many waiting months for financial relief. Ige said today that 96% of initial unemployment claims have been successfully filed online.
Those who are interested may ring up the new call center at 833-901-2272 and 833-901-2275. Callers will be put in touch with individuals who will serve all claims, including regular unemployment insurance, Pandemic Unemployment Assistance (PUA), Pandemic Emergency Unemployment Compensation (PEUC), Unemployment Compensation for Federal Employees (UCFE) and Unemployment Compensation for Ex-Service members (UCX).
Anne E. Perreira-Eustaquio, director of state Department