President, Payment Services
In an increasingly competitive and technology-driven payments industry, Discover Financial Services continues to gain market share under the leadership of its longtime head of payment services, Diane Offereins. Last year, she presided over a business unit that saw substantial increases in total network volume — from $376 billion to $403 billion — and reached a global merchant acceptance tally of over 48 million locations.
In addition to setting Discover’s strategic direction and company culture, she successfully led the company’s most mission-critical technology initiatives, delivering improved value to customers and internal company stakeholders.
For example, by working closely with Discover’s fintech partners, her team was able to achieve considerable improvements to D-PAS, the company’s secure chip card payments technology, which now leverages on-chip data storage for a variety of nonpayment solutions, such as e-receipts, hotel keys, transit passes and loyalty programs.
Adapting a wider perspective has been a