Research shows insurance companies should consider virtual and physical prepaid cards to increase engagement

daVinci Payments released a new national UK study identifying how insurance customers want to be paid, their preferred payment features and how to drive engagement when paying customers. The study, conducted on 25 June 2020, pinpoints how prepaid cards have emerged as the most desired alternative to traditional bank account deposits.

The outcomes from the national study reveal:

• The majority of respondents said that security and speed are the most important features for insurance payouts.

• Most find prepaid cards a better alternative to direct bank account payments.

• More than 80 percent would welcome a surprise value offer with their payment.

• Two-thirds of respondents would use texted virtual prepaid payments that are activated upon completing a desired behavior like redeeming with a claim partner.

• 82 percent of respondents have some form of insurance.

• When broken down by